Privacy Statement

This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, play games or use services on GQBet Casino. We take your privacy seriously and describe below the types of data we hold, why we process it and the choices you have about your information.

Types of data we collect

We collect several categories of information to operate accounts, process payments and keep our services secure. The main categories are set out below.

Personal data

This includes name, date of birth, contact details (email and postal address), identity documents used for verification, and any information you provide when contacting support. We use this data to confirm identity, prevent fraud and meet regulatory obligations.

Technical data

Technical data covers IP addresses, device identifiers, browser and operating system details, log files and connection data. We use this information to maintain service availability, protect accounts and improve site performance.

Transactional data

Transactional data includes payment and billing information, deposit and withdrawal records, game activity and betting history. We retain transaction records to process payments, resolve disputes and for accounting and compliance purposes.

How we use information

We process your data to provide and improve our services, to communicate with you about your account, for payment processing, to detect and prevent fraud, and to comply with legal and regulatory obligations. Where required, we rely on legal bases such as contract performance, legitimate interests and your consent.

Data protection practices

We protect your data using security controls including encryption in transit, access controls, monitoring and regular security testing. Access to personal data is limited to authorised staff and third-party providers that perform services on our behalf. We review our security practices regularly and respond to incidents according to our incident management procedures.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse site performance and deliver relevant content. Some cookies are essential for account functionality; others are for analytics or marketing. You can manage cookie preferences through your browser or our cookie settings tool.

User rights

You have rights to access the personal data we hold about you, to request correction of inaccurate information, to request deletion in line with legal obligations, and to object to or restrict certain processing. You may also request a copy of your data in a portable format where applicable.

Access, correction and deletion of data

To exercise your rights, contact us at [email protected]. We will verify your identity before fulfilling requests and respond within a reasonable time. Certain requests may be limited where we must retain data to comply with law, prevent fraud or preserve records for legitimate business purposes.

Information sharing and third parties

We share data with service providers for payments, identity verification, analytics, responsible gaming and customer support. We may also disclose information to comply with legal requests or to protect the rights, property or safety of users and our organisation. All third parties are selected on the basis of appropriate data protection safeguards.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will notify you by email or through the site. The date of the latest revision is shown on the policy page. Continued use of our services after changes implies acceptance of the updated policy.