Our support team is available to assist with account questions, verification and technical issues, or to take general feedback about promotions, featured games and recent wins. We can help with deposits, withdrawals, payment methods, bonus balance, free spins, live casino, slots and live betting. For account security, self-exclusion or responsible play settings we'll guide you through limits and verification steps, and advise on withdrawal timing and cashout options. Get in touch via the contacts below any time for quick help.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat 24/7, avg response 2 mins |
| General enquiries | [email protected] - response within 24 hours |
| Affiliate enquiries | [email protected] - partnerships team |
| Phone | +44 20 7946 0523 - Mon - Fri, 09:00 - 20:00 |
| Working hours | Mon - Fri, 09:00 - 20:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or cases that require documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where applicable. Providing full information helps us process requests faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple requests - account questions, deposit checks and bonus clarifications - usually get same-day replies. Complex cases such as compliance reviews, high-value withdrawals or security checks may take longer depending on their nature. We appreciate your patience and will update you by email or live chat as soon as there is progress.
Feedback
We welcome your feedback, suggestions, and ideas to improve the site. Share anything from feature requests to usability notes and spotting bugs; every message is reviewed by our team and used to enhance games, payments, and support. Send your thoughts via live chat or email and help us make the platform more reliable, clear, and enjoyable for all players.